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                              Email: Info@penkridgecomputers.co.uk 

Gold Support 

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Gold service is our top package and provides you with unlimited, cost-effective IT support direct from our expert helpdesk. With low cost up-front payments, we guarantee first class support with no surprises!


Gives you the following benefits:


· · Unlimited Remote / Phone Support

· Friendly and Helpful Experts

· AntiVirus Service

· Scheduled AntiVirus Checks

· Anti-SpyWare Service

· Advanced Remote Monitoring Service

· Your Own Dedicated Account Manager

· Regular Remote IT Administration

· Windows Critical Updates

· Clean Internet Temporary

· Maintain Hard Disk

· Hard Disk Defragmenter

· IT Solutions Consultancy

· Procurement Advice and Highly Competitive Pricing on Hardware and Software

· Scheduled onsite monthly maintenance checks

· Scheduled Backup Checks

· Quarterly Audit of Systems

· Online Backup

· Software licence compliance

· 24/7 real-time, proactive server monitoring

· Unlimited onsite Call out’s when unable to fix via remote or telephone

Guaranteed to have an engineer on site by the next working day

· Security testing Software update patching

· Dedicated Email address to log problems

· Guaranteed Response for critical issues Maximum 4Hrs